To all orders are added shipping costs that vary depending on weight and the country of delivery.
The shipping costs vary according to the total weight of the shipment .
The orders will be shipped no later than 2 business day after receiving the payment, except if a product is out of stock; in this case you will be immediately contacted by our staff in order for us to know if you want to keep the order.
All orders are sent through the CTT (Portuguese Post Office) as registered mail. From the moment the order is shipped, the time of delivery becomes the CTT's responsibility. We are not responsible for delays in deliveries of orders due to reasons not related to Underwater-inc.
Returns and Exchanges
Returns and exchanges can be made according to the following standards:
- The client has a period of 14 days from the date he receives the order to return / exchange any items contained in it without justifying the reason for this, in which case the customer must ensure that the items for return / exchange are returned exactly in the same conditions in which they were received, which mean Articles must not show signs of wear and must be in perfect condition .
- In case of return or exchange for item (s) with a value below the original, the value in question will preferably be returned to the client using the same form of payment that the client used to pay the order.
- The shipping costs will not be returned to the customer if the item is returned / exchanged without justification.
- The shipping costs of returns / exchanges without justification are the responsibility of the customer.
- Any exchange is subject to availability and the shipping of which will be the responsibility of the customer;
- Underwater_Inc, is only responsible for paying the shipping costs of returns / exchanges when there is justification for the same, namely: a) in case of mistake by Underwater_Inc. in the article sent b) if the item is damaged during shipping (in which case this should be reported to the carrier at the time of delivery), and c) manufacturing defected article. In any other case, shipping costs are the responsibility of the customer.
- If for some reason, the order is returned to Underwater_Inc and the client wishes the reshipping of the same, the value of their shipping costs will be charged to you again, regardless of the value of the order.
Acceptance of the General Conditions
- When processing an order directly on the web page, by phone or email, the customer is automatically accepting all the conditions herein presented and hereby declares to agree and to be aware of them.
Specials and Promotions
- All promotions conducted by Underwater_Inc. are subject to availability of products in stock. Underwater_Inc. reserves the right to cancel or modify promotions without prior notice.
How to offer a product to a friend
- You can offer gifts to others. To do so, upon completion of your order, enter a new name and delivery address, different from the billing name and address.
Errors and omissions
- As for the prices indicated, promotions, or other issues related to pricing / discounts or promotions policies may be modified at any time without prior notice, however the changes will always be referenced in a visible place on the site.